Privacy Policy
Effective Date: 01/01/2024 | Last Reviewed: 03/25/2026
1. Introduction and Scope
This Privacy Policy ("Policy") describes how Steadfast Financial Consulting, LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit unchained.support, use our mobile application, participate in our coaching programs or online courses, join our member community, or communicate with us in any way.
This Policy applies to all users of our services worldwide, including residents of the United States, the European Union and United Kingdom (subject to GDPR), Canada (subject to PIPEDA), California (subject to CCPA/CPRA), and all other jurisdictions. By accessing or using our services, you acknowledge that you have read and understood this Policy.
If you have questions about this Policy, please contact us at [email protected].
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide to us, including through:
Opt-in and lead capture forms (name, email address, phone number)
Application forms (name, contact details, background information, goals)
Intake and onboarding forms (which may include health-related information, financial information, and personal goals you choose to share)
Checkout and purchase forms (name, billing address, email address)
Account registration (name, email address, password)
Survey and feedback submissions
Direct communications with our team via email, phone, or messaging
Specific categories of information we may collect include:
Identity Data: First and last name, date of birth (optional), profile photo
Contact Data: Email address, phone number, mailing address
Financial Data: Billing information (processed by Stripe or PayPal or Fanbasis or Whop — we do not store card numbers on our servers)
Health and Wellness Data: Health-related information, fitness goals, or wellness details you voluntarily share in coaching contexts
Financial Goals Data: Income information, financial goals, and related details you voluntarily share in coaching contexts
Preference Data: T-shirt size, communication preferences, program interests
2.2 Information Collected Automatically
When you visit our website or use our mobile application, we and our technology partners may automatically collect:
Device and technical information: IP address, browser type and version, operating system, device identifiers
Usage data: Pages visited, features used, time spent, click patterns, referring URLs
Cookie and tracking data: Information collected through cookies, pixels, and similar tracking technologies (see Section 5 for details)
2.3 Information From Third Parties
We may receive information about you from third-party platforms if you engage with our content on social media, participate in our Facebook Group or other community platforms, or connect third-party accounts to our services.
3. How We Use Your Information
We use your personal information for the following purposes:
To deliver the coaching programs, courses, and services you have enrolled in
To process payments and manage your account and membership
To communicate with you about your program, account status, and service updates
To send marketing and promotional communications via email (you may opt out at any time)
To send marketing and informational text messages via SMS (only where you have provided express written consent)
To serve personalized advertisements on third-party platforms including Meta (Facebook/Instagram) and Google, using data you have provided and custom audience tools
To analyze usage and improve our website, app, and services
To comply with legal obligations and enforce our terms
To protect the safety and security of our users and business
3.1 Sensitive Information
Health-related and financial information you share in coaching contexts is used solely to deliver and personalize your coaching experience. We do not use this information for advertising targeting, and we do not sell or share this information with third parties for their own marketing purposes. Access to sensitive information is restricted to authorized personnel only.
4. Legal Basis For Processing (GDPR)
If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:
Contract Performance: Processing necessary to deliver the services you have purchased or enrolled in
Legitimate Interests: Processing for fraud prevention, security, service improvement, and direct marketing to existing customers, where these interests are not overridden by your rights
Consent: Processing based on your explicit consent, including for marketing communications, SMS messages, non-essential cookies, and the collection of special category data (health and financial information shared in coaching contexts). You may withdraw consent at any time.
Legal Obligation: Processing required to comply with applicable laws
For special category data (health and financial information), we rely on your explicit consent as the legal basis for processing.
5. Cookies And Tracking Technologies
5.1 What We Use
Our website and services use cookies and similar tracking technologies, including:
Essential: Essential Cookies: Required for the website and member portal to function. Cannot be disabled.
Analytics: Analytics Cookies: We use Google Analytics to understand how visitors use our site. These cookies collect anonymized usage data.
Advertising: Advertising Pixels: We use the Meta (Facebook) Pixel and Google Ads conversion tracking to measure ad effectiveness and build custom audiences for advertising. These technologies may collect information about your browsing activity.
5.2 Your Cookie Choices
When you first visit our website from certain jurisdictions (including the EU/UK), you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You may also manage your cookie preferences at any time through your browser settings or through the cookie preference center available on our website.
Disabling cookies may affect the functionality of certain features of our website or services.
5.3 Important Notice Regarding Sensitive Data And Pixels
Our technology is configured to prevent the Meta Pixel and Google Analytics from capturing data entered into health or financial intake form fields. However, we cannot guarantee the behavior of third-party tracking tools in all circumstances. We strongly recommend that you review Meta's and Google's privacy policies for information on how they use data collected through these technologies.
6. Advertising And Retargeting
We use your contact information, including email address and phone number, to serve targeted advertisements through the following methods:
Custom Audiences: We may upload your contact information to Meta and Google to match you to existing accounts on those platforms for ad delivery
Retargeting: We use cookies and pixels to show advertisements to people who have previously visited our website
Lookalike Audiences: We may use your data to identify and reach new potential customers with similar characteristics
You may opt out of these practices at any time by contacting us at [email protected], using Meta's Ad Preferences settings, or using Google's My Ad Center. California residents, please see Section 11 for additional rights.
7. SMS Communications
By providing your phone number and opting in to SMS communications, you consent to receive marketing text messages from us, including promotional offers, program announcements, and coaching reminders.
Message frequency varies.
Message and data rates may apply.
To opt out at any time, reply STOP to any message.
To request help, reply HELP or contact us at [email protected].
Opting out of SMS communications will not affect your ability to access your purchased programs or services. We do not share your phone number with third parties for their own marketing purposes.
8. Sharing Your Information
8.1 Service Providers And Data Processors
We share your personal information with trusted third-party service providers who process data on our behalf. These providers are contractually required to protect your information and may only use it to provide services to us:
GoHighLevel (CRM, email marketing, SMS, forms, and pipeline management)
Stripe, Fanbasis, Whop, and PayPal (payment processing — neither we nor GoHighLevel store your full card number)
Meta (Facebook) (advertising, pixel tracking, custom audiences)
Google (analytics, advertising, conversion tracking)
Community Platforms (GoHighLevel, or similar — member community hosting)
Mobile App Hosting and Technology Providers
Cloud hosting and storage providers
8.2 Third Party Community Platforms
Our member community may be hosted on third-party platforms such as Facebook Groups, GoHighLevel, or similar services. Please be aware that information you share in these communities is subject to those platforms' own privacy policies and terms of service, not solely this Policy. We encourage you to review the privacy policies of any third-party platform you use.
8.3 Legal Disclosures
We may disclose your information when required by law, in response to legal process, to protect our rights or property, to prevent fraud, or to protect the safety of our users or the public.
8.4 What We Do Not Do
We do not sell, rent, or lease your personal information to third parties for their own independent marketing or commercial purposes. We do not share your health or financial coaching information with third parties for any purpose other than service delivery.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, subject to the following guidelines:
Account and member data: Retained while your account is active and for 2 years following account closure, unless a longer retention period is required by law
Payment and transaction records: Retained for 7 years in accordance with tax and accounting requirements
Form submissions and coaching records: Retained for the duration of your program plus 3 years
Marketing data (email, SMS opt-in records): Retained for the duration of the marketing relationship plus 3 years to demonstrate consent
Website analytics data: Retained in accordance with Google Analytics' data retention settings (default 26 months)
Security and fraud prevention logs: Retained for up to 2 years
When data is no longer required, we securely delete or anonymize it.
10. Data Security
We implement industry-standard security measures to protect your personal information, including:
SSL/TLS encryption for all data transmitted to and from our website and app
Encrypted storage on secure cloud platforms
Access controls restricting data access to authorized personnel only
Regular review of data access and security practices
While we take these precautions seriously, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant regulatory authorities within the timeframes required by applicable law (72 hours under GDPR; as required by applicable US state laws).
11. Your Rights
11.1 Rights Available To All Users
Regardless of your location, you have the right to:
Access and receive a copy of the personal information we hold about you
Correct inaccurate personal information
Request deletion of your personal information (subject to certain exceptions)
Opt out of marketing communications at any time
Withdraw consent for SMS messages by replying STOP
11.2 EU/UK Rights (GDPR)
If you are located in the EU or UK, you additionally have the right to:
Data Portability: Receive your data in a structured, machine-readable format
Restriction of Processing: Request that we limit how we use your data in certain circumstances
Object to Processing: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time for consent-based processing
Lodge a Complaint: File a complaint with your local data protection authority (e.g., the ICO in the UK, or your EU member state's supervisory authority)
11.3 California Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, and share
Delete your personal information (subject to certain exceptions)
Correct inaccurate personal information
Opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising
Non-discrimination for exercising your privacy rights
To exercise your California rights, or to submit a 'Do Not Sell or Share My Personal Information' request, please contact us at [email protected].
We will respond to verifiable consumer requests within 45 days.
11.4 Exercising Your Rights
To exercise any of the rights described above, please contact us at [email protected]. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity before processing certain requests.
12. International Data Transfers
We are based in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States and other countries where our service providers operate.
For transfers of personal data from the EU/UK to the United States, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, and we ensure that our service providers have appropriate safeguards in place. You may request a copy of the relevant safeguards by contacting us at [email protected].
13. HIPAA Notice
We are a private coaching and educational organization and is not a healthcare provider or covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Our services are not clinical in nature, and we do not diagnose, treat, or bill for medical conditions.
Health-related information you voluntarily share during your coaching experience is held in strict confidence. We use encrypted, access-controlled platforms to store this information. We restrict internal access to authorized personnel. We do not share health-related information with third parties except as required to deliver your coaching services or as required by law. This information is never used for advertising or marketing purposes.
14. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
15. Email Communications
We may send you marketing emails about our programs, promotions, and updates. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at [email protected]. We may still send you transactional emails related to your account or purchases even after you opt out of marketing communications.
16. Third Party Links
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
17. Changes To This Policy
We may update this Policy periodically to reflect changes in our practices, services, or applicable law. When we make material changes, we will notify you by email. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Policy.
We review this Policy at least annually and whenever we introduce new data processing activities or platforms.
18. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:
Steadfast Financial Consulting INC
[email protected]
We will respond to all privacy inquiries within 30 days.